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Terms & Conditions

Returns & Refunds

  • Kindly note that once payment has been made, cancellation or exchanging of items are not allowed
  • We do not accept returns due to the nature of our products. We provide detailed descriptions of our products on our website and hope customers are able to make a decision prior to purchasing them. We can be reached at, Facebook PM or Instagram DM if you have any queries on the products or need advice from our clinical team about the suitability of our products for your individual skin requirements.
  • Your satisfaction is our priority and we will do our best to assist you wholeheartedly.


Damages and issues

Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

You may reach out to us via Facebook PM, Instagram DM or email us at with your order number and a picture of:

    1. the product(s) as close to the condition they are received
    2. the batch number sticker(s) at the bottom/ side of the bottles


Approved Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.


Safety & Product Variations

Please ensure a patch test is done on your skin to identify potential allergies to specific ingredients. Should any skin irritation occur, please stop using the product immediately and seek medical attention.

Small variations  in colour, texture or scent are common between different batches as our products are made using natural ingredients in small batches to ensure freshness and high product quality.